BrightWork Support
Get continuous Support and Knowledge Resources to ensure smooth running of your BrightWork solution.
Trusted by 40k+ organizations worldwide
Overview
The BrightWork Support Service is a direct channel of help and assistance for customers across a broad range of topics.
This assistance is provided through calls, emails, chat, website, and other learning and training resources.
Effort and Duration (When): We aim to respond to all support tickets within one business day. Resolution times will be dependent on the nature of the issue at hand.
Challenges (Why)
Having a Project Portfolio Management solution is not enough when you don’t know its full potential as a complete solution.
You have access to the BrightWork software, but you also have questions about how you can leverage the software, our services, and our expertise in order to continue to be successful with your Project Portfolio Management Solution.
You are looking for Project Management experts who will accompany you on your project management success journey, and not just a project management tool provider.
Deliverables (What)
A BrightWork Support Team member will collaborate with you to define, scope, analyze, and assist in the delivery of a solution to your open Support Ticket. BrightWork Support Team aids effective communication during a support ticket and ensures effective operations and visibility internally.
With BrightWork Support, you get:
- BrightWork Help – a knowledge base of training guides, videos, FAQs
- In-Person Support via phone, email, and web meetings
Methodology (How)
BrightWork Support Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.
The BrightWork Support team practices a process of continual improvement to provide you with a service of the highest standard.
Audience (Who)
The BrightWork Support Team is a group of professionals with in-depth knowledge of both BrightWork and SharePoint.
Our team will work with the ticket creator or any representative necessary to ensure a successful resolution to the problem at hand.
Follow Up (What’s next)
At this stage, our Support Team will have ensured that your issue/query is resolved and your Support ticket is closed. You can now get in touch with us to schedule a Project Management Success Review to maximize the benefits of your BrightWork solution.
Explore More BrightWork Project Management Services
Start Service
Get immediate standardization and visibility across all your projects to enable your senior leadership to exercise control over the entire portfolio of projects.
Evolve Service
Gradually and continuously add and mature your project management processes, leading to more predictable outcomes for your portfolio of projects.
Augment Service
Dedicated resource(s), proven methodology, and advisory to help you reach high levels of project management adoption and success sooner.